FAQ
General
How much is standard shipping?
The standard shipping rate for all orders under $300 is $8.00 for U.S. orders. Orders over $300 receive free shipping.
How long does delivery take?
Delivery times will vary based on location and shipping speed selected at checkout.
USPS Priority: 2-3 Business Days; Delivery by 8pm
USPS Priority Overnight: Next Business Day Guaranteed; Delivery by 8pm
*Due to COVID-19 shipping times may vary.
Do you offer repair service on damaged garments?
Yes. If your item gets damaged or requires repair please contact customer service for more information.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kaphmadadesign.com and send your item to:
Kaphmada Design, LLC
Fulfillment/Returns Department
8486 Campbellton St. #1059
Douglasville, GA 30133-1059.
What is your return policy?
Customers may return a purchase within 7 days of delivery if the merchandise was not as expected. You will receive a store/website credit or exchange for the amount of merchandise and tax, but not the shipping charge. In addition, returns will incur a 25% restocking fee. No refunds or returns on merchandise after 7 days of delivery. Items delivered must be returned at the customer's expense. You are responsible for returning the merchandise in the condition that it was delivered. Please do not make returns without first contacting Sales Support. Make sure you already have obtained a Return Number prior to Returning. Please include your original sales order number. We will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed.
Returns may take up to 10 business days to process.
No returns, exchanges, refunds or store credit will be considered on custom items. Please consider your purchase carefully before ordering any items from this category. Take your measurements accurately to ensure the perfect fit. Kaphmada Design is not responsible for ordered pieces not fitting based on your measurements, or if you change your mind after you've ordered.
Please note that discounted sale items are final. No exchanges or store credit given on these items. All returned items must be returned in original, new, and unworn condition without alteration or customization with the original tags/packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount (recommended for items over $50). Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
Order Cancellations; orders which have already reached our distribution center cannot be canceled, changed or stopped. Policies are subject to change without notice.